Excelevate ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, AI systems, automation services, dashboards, and other digital products.
1. Information We Collect
1.1 Personal Information You Provide
- Name
- Email address
- Phone number
- Company name
- Billing & payment details (processed securely by third-party providers)
- Meeting bookings, form submissions, and support requests
1.2 Automatically Collected Data
- IP address
- Device information
- Browser type
- Website usage analytics
- Cookies & tracking technologies
1.3 Client Project Data
For automation, website, or dashboard projects, we may process:
- Workflows
- CRM data (only with explicit permission)
- Business process details
- Custom integrations
This data is used only to build the systems you requested.
2. How We Use Your Information
We use your information to:
- Provide and deliver our services
- Improve our website and automation systems
- Schedule meetings and communicate with you
- Process payments
- Provide technical support
- Maintain security and compliance
- Send updates you have opted into
We do not sell, rent, or trade your personal information.
3. Data Sharing
We only share data with:
- Secure service providers (e.g., payment gateways, CRM tools, email platforms)
- Integrations you explicitly authorize
- Legal authorities only when required
All third-party platforms follow strict privacy and security standards.
4. Data Retention
We retain your information only as long as necessary to:
- Deliver services
- Comply with legal obligations
- Maintain business operations
You may request deletion at any time.
5. Your Rights
You have the right to:
- Access your information
- Update or correct your information
- Request deletion
- Withdraw consent
- Request copies of data we store about you
Email: support@excelevate.ai
6. Security Measures
We use industry-standard measures including:
- Encrypted data transfer (HTTPS/SSL)
- Secure storage practices
- Restricted employee access
- Two-factor authentication on admin systems
7. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page.